Frequently Asked Questions

FREQUENTLY ASKED QUESTIONS

Still have questions? We have answers.

PM2.5 FILTERS FAQ

M1 Supplies is proud to be able to manufacture masks for Vancouver Island Health Authority, the regional government agency that oversees health care, for use in their contingency plan.

M1 SUPPLIES | BC, CANADA

M1 FACE MASK FAQ

All M1 masks are manufactured by incredibly talented and hardworking sewers in British Columbia, Canada.

Our masks are made with a medical fabric. While the fabric we use has many of the same properties as a medical grade face mask, the fabric has not been officially tested and has not been certified for use as a face mask.
100% synthetic fibers made of polypropylene.

High quality and consistent (SMS) Spunbond / Meltblown / Spunbond Wrap.

Spunbond network consists of long, strong and thick polypropylene filaments.

Meltblown layers are made of short and thin polypropylene microfibers.

The fabric is manufactured by a world leading production facility for hospitals and clinics.

We offer three sizes in every M1 Mask.

SMALL - 18 cm long, 12 cm from nose to bottom of chin (Recommended for child)

MEDIUM - 20 cm long, 14.5 cm from nose to bottom of chin

LARGE - 24.5 cm long, 18 cm from nose to bottom of chin

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M1 PM2.5 FILTER FAQ

Minuscule airborne hazards are referred to as particulate matter, or PM& "PM2.5" refers to the size of the pollutant in micrometres.

M1 PM2.5 filters are designed for single use. An accurate time for length of effectiveness cannot be determined at this time.

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No, M1 filters can only be effective for a single use.

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WHOLESALE & BULK ORDERS FAQ

We are able to offer special wholesale pricing and customization options on any order of 300 masks or more.

We can make the mask unique to your company! Add your Logo or Brand Name to your masks on the wholesale order page here. (Additional charge)

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SHIPPING, HANDLING & RETURNS FAQ

We ship all masks & filters worldwide from BC Canada.

Shipping is calculated at checkout based on order size and location.

Over 80% of our orders are packed and shipped out within 72 hours.

Please allow 7-12 business days after fulfillment for your order to arrive.

Unfortunately, due to sanitary reasons, we cannot accept returns. If you do however have a problem with your order or masks, never hesitate to get in touch with us here.

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